FAQ
Tasks
What is the maximum time a Task can take to run?
There is no limit to how long a Task can take to run. We have reports
of users running a successful task across multiple days. Now, one thing
that can limit the execution time is the agent where the task is
running. If for some reason the team managing your agents need to
restart them, the task will stop. Another common source of interruption
is the timeout of the target of the task. For instance: databases
usually have a timeout for SQL queries of a few hours, this can cause
you task to fail, but isn’t related to Runops.
My tasks are stuck with
status ready.
This means that the agent isn’t picking up executions. Reach out to
your company’s DevOps team and tell them to check the agent. It could be
a missing update or network problem. If you don’t know how to reach your
DevOps team, let us know and we will help.
Connections
I edited the groups of a Connection and it disappeared from the list.
Your own user is missing the group from the Connection. You can
either add the newly created group to your own user, ot add one of the
groups from your use to the Connection. The
admin group
behaves like all other groups, so you need the admin group
in a Connection to see it if you are an admin.I deactivated a Connection and can’t create a new Connection with the same name.
You can update all properties of a Connection but the name, even if
they are deactivated. When you add the wrong configurations to a
Connection, instead of deactivating it and creating a new one, update
the properties of the Connection with the name you want. Ask our team if
you want to restore a deactivated Connection in your account.
Templates
How can I troubleshoot a Template?
The best way to create a Template is to start with a Task. Use a
Connection without reviews to you can reduce the time it takes to see
changes you make to your script. Ideally use the REPL in the CLI to make
running your script similar to running it locally. When you get what you
need running as a Task, add the variables and start testing it as a
Template. One useful test for the variables is to print them to stdout
so you can see them in the logs.